Online bookings: All bookings through an agent such as Booking.com, Expedia, etc. are all pre-paid and are non-refundable/changeable. Out of courtesy we may offer a re-booking during the months October - April excluding Christmas and Easter OR a 50% refund if we sell your room (only after selling any OF our unsold rooms first). Breakfast booked online is non refundable.
Direct bookings: Direct bookings are subject to a minimum 50% non refundable deposit and the balance is to be paid 7 days prior to check in. Once the balance is paid it is non refundable. Out of courtesy we may offer a re-booking during the months October - April excluding Christmas and Easter OR a 50% refund if we sell your room (only after selling any OF our unsold rooms first). Breakfast can only be refunded if cancelled 24 hours in advance.
All bookings: If there are any issues with your room we must be notified immediately to resolve the issue i.e change the room if the issue cannot be resolved then we can then consider a possible refund. However if we are not told within the said time no refunds or credits will be issued
No Shows: No shows are non-refundable. No show rooms are offered for sale for the 2nd and subsequent nights booked if we have not been contacted by the guest to arrange a later check in day. If sold we will refund the customer 50% of what the rooms were sold for
Pets: bookings for pets are non-refundable even if the guest has not brought the pet with them.
As we are situated in the heart of Ilfracombe harbour it is impossible for us to have our own private guest car park.
Therefore our guests have always used local pay and display car parks near by.
Bikes: Sadly we do not have anywhere indoors to store bicycles but guests are welcome to lock and store them on our beer terrace over night as long as they do not obstruct our customers nor the through access to our neighbours.
Ilfracombe is a North Devon seaside resort, surrounded by cliffs, with a view out onto Hillsborough Hill, a nature reserve and former Iron Age settlement. It has a small harbour, with boat hire available. There is no shortage of activities on offer, Explore the stunning landscape and beaches, including the Tunnels Beaches and nearby Lundy Island. Wildlife coastal cruises are popular, unless you'd prefer the museums and aquariums Ilfracombe has to offer. Try the Walker's Chocolate Museum, The Lynton and Barnstable Railway, or 11th Century Chambercombe Manor, the most haunted house in England. Or why not visit The Old Corn Mill, a charming 16th century working watermill, museum & teagardens located in Hele, a short distance from Ilfracombe? There is no shortage of things to do in this part of Devon, whatever the weather.
To our regular loyal guests we do offer a loyalty scheme in which a guest can receive discounts throughout the hotel.
Regular repeat customers who stay with us three times a year or more can get a membership card which can save them up to 40% on rooms, food and drinks.
Members also get free upgrades and smartphone entry (if required)
We do allow dogs to stay in The Royal Britannia hotel for £10 per night in our DOG FRIENDLY rooms, not all of our rooms are dog friendly so when booking please contact us directly to make sure whether or not your room is dog friend or we can arrange for you to be allocated one. we DO NOT allow dogs into The Grand Harbour hotel
Tw Hotels The Royal Britannia & Grand harbour
We are situated right in the heart of Ilfracombes' harbour.
Ilfracombe is at the far south end of the A361, which is the town's main connection with the M5. The nearest train station is Barnstaple and you can catch a bus (21A) from the train station to Ilfracombe with stops very close by to our location. There is also a regular coach service, which runs from Heathrow and London Victoria to Ilfracombe on the 502 route.
PLEASE NOTE WE HAVE WHEEL-CHAIR ACCESS TO OUR BARS AND RESTAURANTS HOWEVER WE DO NOT HAVE WHEEL-CHAIR ACCESS TO ANY OF OUR GUEST ROOMS. As we are a grade II listed building we do not are NOT allowed to install one.
Please note the location of our hotel is in the heart of the Harbor and therefore it is suited for people who want to be in the middle of a fully functional and working fishing harbor, with resident seagulls, and all the pubs & restaurants surrounding us. People seeking tranquility or quiet resting place would be advised to use an out of town hotel and NOT THE HARBOUR HOTELS. WE ONLY ACCEPT SAME SEX OR LARGE GROUPS WITH PRE AUTHIRISED CARD OR CASH DEPOSITS.
50% or 100% NON REFUNDABLE DEPOSIT WHEN BOOKING AND BALANCE TO BE PAID 1 WEEK BEFORE CHECK-IN (ALL PAYMENTS ARE NON-REFUNDABLE)
Pre Authorisation: We hold the right to pre authorise up to £200 per person per night on all bookings, to protect us against damages. These monies will be held until check out and the money will go back into your account once we are happy the room was left in a good condition. It can take upto 14 days for the funds to go back into the account depending on your bank. If you feel this is unacceptable we can accept cash deposits that will be immediately given back to you on check out.