Membership


To our regular loyal guests we do offer a loyalty scheme in which a guest can receive discounts throughout the hotel. 


How it works:


Regular repeat customers who stay with us three times a year or more can get a membership card which can save them up to 40% on rooms, food and drinks.

Members also get free upgrades and smartphone entry (if required)

Parking


As we are situated in the heart of Ilfracombe harbour it is impossible for us to have our own private guest car park. 

Therefore our guests have always used local pay and display car parks near by. Click links below here for the local car parks: http://www.ilfracombetowncouncil.gov.uk/council/parking-permits/ropery-car-park/ 

https://www.northdevon.gov.uk/parking/council-car-parks/ilfracombe-car-parks/


Bikes​: Sadly we do not have anywhere indoors to store bicycles but guests are welcome to lock and store them on our beer terrace over night as long as they do not obstruct our customers nor the through access to our neighbours.




​​Tw Hotels The Royal Britannia & Grand harbour

CANCELLATION POLICY:


Online bookings: All bookings through an agent such as Booking.com, Expedia, etc. are as per the policies on that particular site. Breakfast pre-booked online is non refundable. 


Direct bookings: For direct bookings we will give a full refund if cancelled 7+ days before check in date. (3 days for our members). 3 days prior to check in we can offer a change of date however a customer may have to pay extra if dates are changed for a premium time of the year (no cancellation will be allowed once date has been changed, only one date change will be allowed per booking.    


All bookings: Bookings that are made within a month of check in are subject to the full payment, if booked further in advance (a month +) 50% deposit is required.


If there are any issues with your room we must be notified immediately to resolve the issue i.e change the room if the issue cannot be resolved then we can then consider a possible refund. However if we are not told within the said time no refunds or credits will be issued


No Shows: No shows are non-refundable. No show rooms are offered for sale for the 2nd and subsequent nights booked if we have not been contacted by the guest to arrange a later check in day. If sold we will refund the customer 50% of what the rooms were sold for

Disabiled Access

​PLEASE NOTE WE HAVE WHEEL-CHAIR ACCESS TO OUR BARS AND RESTAURANTS HOWEVER WE DO NOT HAVE WHEEL-CHAIR ACCESS TO ANY OF OUR GUEST ROOMS. As we are a grade II listed building we do not are NOT allowed to install one. 

About Ilfracombe

Ilfracombe is a North Devon seaside resort, surrounded by cliffs, with a view out onto Hillsborough Hill, a nature reserve and former Iron Age settlement. It has a small harbour, with boat hire available. There is no shortage of activities on offer, Explore the stunning landscape and beaches, including the Tunnels Beaches and nearby Lundy Island. Wildlife coastal cruises are popular, unless you'd prefer the museums and aquariums Ilfracombe has to offer. Try the Walker's Chocolate Museum, The Lynton and Barnstable Railway, or 11th Century Chambercombe Manor, the most haunted house in England. Or why not visit The Old Corn Mill, a charming 16th century working watermill, museum & teagardens located in Hele, a short distance from Ilfracombe? There is no shortage of things to do in this part of Devon, whatever the weather.


Pets

We do allow dogs to stay in The Royal Britannia hotel for £15 per night in our DOG FRIENDLY rooms, not all of our rooms are dog friendly so when booking please contact us directly to make sure whether or not your room is dog friend or we can arrange for you to be allocated one.   we DO NOT allow dogs into The Grand Harbour hotel

Where to find us


We are situated right in the heart of Ilfracombes' harbour. 


Ilfracombe is at the far south end of the A361, which is the town's main connection with the M5. The nearest train station is Barnstaple and you can catch a bus (21A) from the train station to Ilfracombe with stops very close by to our location. There is also a regular coach service, which runs from Heathrow and London Victoria to Ilfracombe on the 502 route.

Cautionary note

Please note the location of our hotel is in the heart of the Harbor and therefore it is suited for people who want to be in the middle of a fully functional and working fishing harbor, with resident seagulls, and all the pubs & restaurants surrounding us. People seeking tranquility or quiet resting place would be advised to use an out of town hotel and NOT THE HARBOUR HOTELS. WE ONLY ACCEPT SAME SEX OR LARGE GROUPS WITH PRE AUTHIRISED CARD OR CASH DEPOSITS.

50% or 100% NON REFUNDABLE DEPOSIT WHEN BOOKING AND BALANCE TO BE PAID 1 WEEK BEFORE CHECK-IN (ALL PAYMENTS ARE NON-REFUNDABLE)


Pre Authorisation: We hold the right to pre authorise up to £200 per person per night on all bookings,  to protect us against damages. These monies will be held until check out and the money will go back into your account once we are happy the room was left in a good condition. It can take upto 14 days for the funds to go back into the account depending on your bank. If you feel this is unacceptable we can accept cash deposits that will be immediately given back to you on check out.

TERMS & CONDITIONS

Liability

Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.

Damage to hotel property

We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum. In severe cases the guest will be liable for any loss of revenue that the hotel suffers while the room is being repaired.

Removal of hotel property

We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

Tampering with fire detection systems and fire fighting equipment

We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

Smoking

Our Hotel is a non smoking hotel.  The law states that if you are found smoking in the hotel, including bedrooms and public areas,  you can be fined £250.00.  The hotel also reserves the right to charge the guest for any additional cleaning costs or loss of revenue caused by smoking in a hotel bedroom.

Inappropriate Behaviour

It is the hotel’s policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion, or guests may be asked to leave the hotel.